Privacy | ArabSIM

1. Service Provider
Responsible for the collection, use and processing of personal data:

5 Marketplace GmbH
Lütticher Str. 10
50674 Cologne, Germany

5 Marketplace GmbH is committed to protecting your data. With this privacy policy, we inform you about the nature, scope and purpose of the collection, use and processing of personal data and how you can obtain information about the data stored about you.

2. Type of personal data
Personal data are single information about personal or factual circumstances of a certain or determinable natural person. ArabSIM collects the following personal data: Name, address and e-mail address Payment data (e.g. credit card number) Company and telephone number.

3. Purpose and scope of storage
ArabSIM processes and stores the personal data entered by you only as far as this is necessary for the contract handling, service provision or accounting. This is among other things the case with the order via the online store, delivery of the newsletter, to improve our website. We will not transfer your data to third parties without your consent. However, we may be required by law to transfer personal data from you to third parties.

4. Hosting

Hetzner
The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen (hereinafter Hetzner). For details, please refer to Hetzner's privacy policy: https://www.hetzner.com/de/rechtliches/datenschutz. The use of Hetzner is based on Art. 6 para. 1 lit. f DSGVO. We have a legitimate interest in ensuring that our website is presented as reliably as possible. Insofar as a corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6 Para. 1 lit. a DSGVO and § 25 Para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) as defined by the TTDSG. The consent can be revoked at any time.

Shopify
We use the store system of the service provider Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify"), for the purpose of hosting and displaying the online store on the basis of processing on our behalf. All data collected on our website is processed on Shopify's servers. As part of Shopify's aforementioned services, data may also be transferred to Shopify Inc, 150 Elgin St, Ottawa, ON K2P 1L4, Canada, Shopify Data Processing (USA) Inc, Shopify Payments (USA) Inc or Shopify (USA) Inc as part of further processing on our behalf. In the event that data is transferred to Shopify Inc. in Canada, the appropriate level of data protection is guaranteed by adequacy decision of the European Commission. For further information on Shopify's data protection, please visit the following website: LINK

Further processing on servers other than the aforementioned of Shopify will only take place within the framework communicated below.

5. Data processing for order processing

Processing your order
In order to process your order, we work together with the service provider(s) listed below, who support us in whole or in part in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution within the framework of payment processing, insofar as this is necessary for payment processing. If payment service providers are used, we will inform you explicitly about this below. The legal basis for the transfer of data is Art. 6 para. 1 lit. b DSGVO.

PayPal
All PayPal transactions are subject to the PayPal privacy policy. You can find this here: LINK

PayPal Express
We use the PayPal Express payment service of PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. The data processing serves the purpose of being able to offer you payment via the PayPal Express payment service.

To integrate this payment service, it is necessary for PayPal to collect, store and analyze data (e.g. IP address, device type, operating system, browser type, location of your device) when you call up the website. Cookies may also be used for this purpose. The cookies enable the recognition of your browser.The use of cookies or similar technologies takes place with your consent on the basis of § 15 para. 3 p. 1 TMG in conjunction with. Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation.

With the selection and use of PayPal Express, the data required for payment processing will be transmitted to PayPal in order to fulfill the contract with you with the selected payment method. This processing is based on Art. 6 para. 1 lit. b DSGVO.

For more information on data processing when using the PayPal Express payment service, please refer to the associated data protection declaration at: LINK

Amazon Payments
We use on our website the payment service Amazon Payments of Amazon Payments Europe s.c.a. (38 avenue John F. Kennedy, L-1855 Luxembourg; "Amazon Payments").For the integration of this payment service it is necessary that Amazon Payments collects, stores and analyzes data (e.g. IP address, device type, operating system, browser type, location of your device) when you access the website. Cookies may also be used for this purpose. The cookies enable the recognition of your browser. The data processing serves the purpose of being able to offer you payment via the Amazon Payments payment service.

This data processing is based on Art. 6 (1) lit. f DSGVO from our overriding legitimate interest in a customer-oriented offer of different payment methods.With the selection and use of "Amazon Payments", the data required for payment processing are transmitted to Amazon Payments in order to fulfill the contract with you with the selected payment method. This processing is based on Art. 6 para. 1 lit. b DSGVO.

For more information on data processing when using the Amazon Payments payment service, please see the associated privacy policy here: LINK

Klarna
If you have chosen Klarna's payment services Klarna Invoice and/or Klarna Installment Purchase as a payment option, you have consented that we have collected and transmitted to Klarna the following personal data necessary for the processing of the purchase on account and an identity and credit check, such as first and last name, address, date of birth, gender, e-mail address, IP address, telephone number, as well as the data necessary for the processing of the purchase on account, which are related to the order, such as the number of items, item number, invoice amount and taxes in percent. The data processing serves the purpose of offering the payment methods invoice purchase and installment purchase as well as the credit assessment required for this. The processing is based on Art. 6 para. 1 lit. a DSGVO with your consent. You can revoke your consent at any time by notifying us without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation.

The transmission of this data takes place so that Klarna can create an invoice and perform an identity and credit check for the processing of your purchase with the invoice processing requested by you. Klarna needs the personal data of the buyer to obtain information from credit agencies for the purpose of identity and credit checks. In Germany, this may be the following credit agencies:

- Schufa Holding AG, Kormoranweg 5, 65203 Wiesbaden
- Bürgel Wirtschaftsinformationen GmbH & Co. KG, Postfach 5001 66, 22701 Hamburg
- Creditreform Bremen Seddig KG, Contrescarpe 17, 28203 Bremen
- infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden.

In the context of the decision on the establishment, execution or termination of the contractual relationship, Klarna collects and uses, apart from an address check, also information on the past payment behavior of the buyer as well as probability values on this behavior in the future. The calculation of these score values by Klarna is based on a scientifically recognized mathematical-statistical method. For this purpose, Klarna will also use your address data, among other things. If this calculation shows that your creditworthiness is not given, Klarna will inform you immediately.

Revocation of the use of personal data against Klarna
1. You may revoke your consent to the use of the personal data at any time to Klarna. However, Klarna remains entitled to process, use and transfer the personal data, if necessary, to the extent that this is necessary for the contractual payment processing through Klarna's services, is required by law, or is required by a court or an authority.

2. You can, of course, obtain information about the personal data stored by Klarna at any time. This right is guaranteed by the Federal Data Protection Act. If you as a buyer wish to do so or to notify Klarna of any changes regarding the stored data, you can contact datenschutz@klarna.de.

Shopify Payments
We use the payment service provider "Shopify Payments", 3rd Floor, Europa House, Harcourt Building, Harcourt Street, Dublin 2. If you choose a payment method offered via the payment service provider Shopify Payments, the payment processing is carried out by the technical service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we pass on the information you provided during the ordering process, together with information about your order (name, address, account number, bank code, any credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 (1) lit. b DSGVO. Your data will only be passed on for the purpose of payment processing with Stripe Payments Europe Ltd. and only insofar as it is necessary for this purpose. You can find more information about the data protection of Shopify Payments at the following internet address: LINK

You can find data protection information on Stripe Payments Europe Ltd. here: LINK

Apple Pay
If you choose the payment method "Apple Pay" of Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, the payment processing is carried out via the "Apple Pay" function of your terminal device running iOS, watchOS or macOS by charging a payment card deposited with "Apple Pay". Apple Pay uses security functions integrated into the hardware and software of your device to protect your transactions. In order to release a payment, you must enter a code previously defined by you and verify it using the "Face ID" or "Touch ID" function of your end device.

For the purpose of payment processing, the information you provide during the ordering process, together with information about your order, is passed on to Apple in encrypted form. Apple then encrypts this data again with a developer-specific key before the data is transmitted to the payment service provider of the payment card stored in Apple Pay to carry out the payment. The encryption ensures that only the website through which the purchase was made can access the payment data. After the payment is made, Apple sends your device account number and a transaction-specific, dynamic security code to the originating website to confirm the success of the payment.

Insofar as personal data is processed during the described transfers, the processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6 (1) lit. b DSGVO.

Apple retains anonymized transaction data, including the approximate amount of the purchase, the approximate date and time, and whether the transaction was completed successfully. Anonymization completely eliminates any reference to individuals. Apple uses the anonymized data to improve "Apple Pay" and other Apple products and services.

When you use Apple Pay on iPhone or Apple Watch to complete a purchase made through Safari on Mac, the Mac and the authorization device communicate over an encrypted channel on Apple's servers. Apple does not process or store any of this information in a format that can identify you personally. You can disable the ability to use Apple Pay on your Mac in your iPhone settings. Go to "Wallet & Apple Pay", and uncheck "Allow payments on Mac".
Further information on data protection with Apple Pay can be found at the following Internet address: LINK

6. Newsletter
If you have ordered a newsletter or agreed to receive a newsletter, offers and information about ArabSIM products will be sent to you. With your registration for the newsletter you declare the consent to evaluate your purchase behavior on the website in order to send you information according to your needs. If you no longer wish to receive the newsletter, you can object to receiving it at any time for the future. To do so, you can click a link contained in the newsletter or send us your objection by email to support@arabsim.com.

7. Cookies & Analyse
In order to make visiting our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and allow your browser to be recognized the next time you visit (so-called persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie. The duration of the respective cookie storage can be found in the overview of the cookie settings of your web browser.

In part, the cookies serve to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b DSGVO either for the performance of the contract, in accordance with Art. 6 para. 1 lit. a DSGVO in the case of consent given, or in accordance with Art. 6 para. 1 lit. f DSGVO to protect our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

Internet Explorer: LINK
Firefox: LINK
Chrome: LINK
Safari: LINK
Opera: LINK

Please note that if you do not accept cookies, the functionality of our website may be limited.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. We would like to point out that on this website, the Google Analytics Code has been extended to include the "anonymizeIP" function, which ensures anonymized collection of IP addresses. As a result, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the U.S. and shortened there.

Google will use this information only on our behalf to evaluate your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following LINK. For more information on terms of use and data protection, please visit the following LINK.

8. Marketing

Google Adwords & Conversion Tracking
We run Google AdWords ads and use Google Conversion Tracking as part of this. When you click on our ad, a cookie is set on your computer by Google. With the help of this cookie, our ads can appear based on previous visits to our website of the Google advertising network (LINK). For more information on the cookie technology used, please refer to Google's website statistics notice and privacy policy (LINK).
With this cookie technology, Google and we receive information about the click on the ad and the redirection to our website.

This information is used exclusively for statistical analysis and ad optimization. The statistics include the total number of users who clicked on our ad and, if applicable, whether they were redirected to one of our conversion tagged pages. With the help of these statistics, we can understand which search terms have led to increased clicks on our ads and which ad lead to a user contacting us via the contact form.You have the option to disable the use of cookies by Google (LINK). However, Google and we continue to receive the statistical information about the number of users and time of page visit. You can use additional programs for your browser (for example, with the add-on Ghostery) to prevent the inclusion in these statistics.

Google Remarketing
We use the dynamic remarketing function of Google Adwords, a service of Google. With the help of this technology, we can serve targeted advertising after your visit to our website through automatically stored cookies. This is based on the products and services that you clicked on during your last visit to our website.If you do not wish to receive the user-based advertising from Google, you can deactivate the advertisements using Google's ad setting (LINK). You can read more information about the use of Google cookies in Google's privacy policy (LINK).

Facebook-Pixel, Custom Audiences und Facebook-Conversion
Within our online offer, the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are a resident of the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), is used due to our legitimate interests in the analysis, optimization and economic operation of our online offer and for these purposes.

Facebook is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law (LINK).

With the help of the Facebook pixel, it is possible for Facebook to determine the visitors to our online offer as a target group for the display of ads (so-called "Facebook ads"). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) that we transmit to Facebook (so-called "Custom Audiences"). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of users and do not have a harassing effect. With the help of the Facebook pixel, we can also track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").

The processing of data by Facebook takes place within the framework of Facebook's data usage policy. Accordingly, general information on the display of Facebook ads, in Facebook's data usage policy: https://www.facebook.com/policy. Specific information and details about the Facebook Pixel and how it works can be found in Facebook's help section: LINK

You can object to the collection by the Facebook pixel and use of your data to display Facebook ads. To adjust which types of ads are displayed to you within Facebook, you can visit the page set up by Facebook and follow the instructions there regarding the settings for usage-based advertising: LINK. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.

You may further object to the use of cookies used for reach measurement and advertising purposes via the Network Advertising Initiative opt-out page (http://optout.networkadvertising.org) and additionally the U.S. website (LINK) or the European website (LINK).

9. Revocation, Information
You can obtain information about your personal data at any time free of charge and without giving reasons. Furthermore, you can revoke your consent to the use of personal data at any time with effect for the future without giving reasons. You can at any time arrange for the correction or the partial or complete deletion or blocking of the data collected by us.

5 Marketplace GmbH
Lütticher Straße 10
50674 Cologne, Germany

10. Security
We have taken technical and organizational measures to ensure that your personal data is protected. We will continuously improve these measures.

11. Status & update
The status of this privacy policy is 01 April 2023. We update the privacy policy from time to time. Please inform yourself about the current status of this privacy policy.